Through subsidiaries, LBF Travel Inc. provides online and offline travel booking services for travelers. It offers retail and corporate travel management services and automation of wholesale distribution of international and domestic travel products. It has globally scalable technology and a retail engine that is multi-lingual and multi-currency with the ability to provide localized content. Through our multinational operations and high end technology, our main focus is delivering a high-end product through excellent customer service.
When it comes to affordable and effective travel solutions under one roof, we believe that our live support and websites powered by in-house technology provide all travel products, be it Flights, Hotels, Car Rentals, Insurance, Activities, Cruises etc., at the best and most affordable price. Our travel experts not only handle the reservation at the booking stages, but are also experienced enough to handle post reservation queries, exchanges, refunds or cancellations. We don't redirect our passengers to airlines or to other vendors, however believe in providing complete service during the entire reservation cycle under one roof.
With our creative and experienced travel experts, who are solely focused on the travel industry and travel technology, LBF provides a high-quality solution for Travel Process Outsourcing. This also includes data analytics and monitoring of day to day operations, not limited to Sales, Customer Service, Web Chat, Emails, Ticketing, Quality Check, Queues, Refunds, Fraud Prevention, etc. Our focus is always on continuous improvement of our clients’ business processes. We fulfill our clients’ day to day tasks and routine operations, so they can earn benefits and additional cost savings from the added process efficiencies.
LBF technology consultants are travel domain experts with experience across geographically dispersed clients. Our technology consultants are typically involved with our internal product development processes and proficient enough to provide consultancy to our clients or business partners on travel system procurement, application development and conceptualization, technology implementation, travel process automation, database management, etc. along with true end-to-end travel transaction process implementation.
From the time that my mother put a tag around my neck and sent me to fly on my own as an eight-year-old from Senegal to Germany so that I could spend my summer vacations with my extended family near Frankfurt, I have been in love with travel. I feel proud and privileged to lead a wonderful team of 850+ talented team members with the mission to help travelers in their planning, research and booking of their desired trips all over the world. We are currently catering to travelers from most part of the world and have dedicated language specialists in English, Spanish, Portuguese, French, Chinese and Thai. With an objective to serve one and all, we are tirelessly working on adding more language competency to our teams. Our mission is to provide our travelers with the best technology solutions to plan and finalize their travel plans, regardless of their preferred method to book their travel. We staff our centers 24 x 7 x 365 days so that our customers can immediately talk to an agent without being burdened by long wait times or an endless IVR’s that get in the way of talking to a human. We believe in the human touch to be able to make a difference and to get travelers exactly what they are looking for. We understand that sometimes travelers have a quick question that can easily be answered via chat, hence we also staff our chat desks 24 x 7 x 365 for immediate service. It goes without saying that in our quest to provide an excellent experience to our travelers, we also need to excel with highly competitive prices for airlines tickets, hotel rates, car rental services and other travel services. For this, we have dedicated teams that are solely focused on ensuring that we have the best contracted rates. Travel makes the world a smaller place and by bringing people together we make it a better place. The better people will understand each other, a kinder world will grow. We at LBF Travel are excited about playing our role of helping travelers worldwide.
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